Python Job: Application Support Engineer | Remote

Application Support Engineer

Our client a leading Fintech that provides services and solutions to corporate clients, are looking for an application Support Engineer to join their team in Ireland, but will be remote working. This is a great opportunity for someone who is looking to work with a diverse and supportive team, where you can learn, grow, and advance in an innovative culture that embraces individuality.

Responsibilities:

• Troubleshoot and develop technical solutions related to software usage and setup for customers
• Recreate customer issues, coordinate with development and financial engineers to provide resolutions or workarounds
• Support the work of and learn from highly skilled software developers, provide customer feedback and suggestions for improving software
• Arrange, lead and moderate meetings between customers and software engineers to discuss and resolve support issues
• Discuss software architecture, requirements and implementation with customers
• Demonstrate general usage of Software Products to customers

Qualifications

• Customer support experience for software applications in the financial services industry

• Experience supporting front and Middle Office users of financial derivative products across asset classes FI/CC/INF/CR/EQ/FX/CMDTY

• Exposure to programming in Python, C#/C, or Java. Experience with Microsoft SQL Server and writing SQL queries

• Experience of Windows and Linux Server operating systems, and experience of supporting software in a Windows Server or Linux environment

• Bachelors or master's degree in Computer Science, Computer Engineering, Financial Engineering, or related discipline and equivalent experience